Introduction

Welcome to Serene Ceylon ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sereneceylon.com (the "Site").

Please read this privacy policy carefully. By accessing or using our Site, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact forms
• Subscribe to our newsletter
• Submit inquiries about travel services
• Participate in surveys or promotions

This information may include your name, email address, phone number, travel preferences, and any other details you choose to provide.

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activities, including:

• IP address and general location data
• Browser type and version
• Pages you visit and time spent on pages
• Referring website addresses
• Clickstream data and browsing patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site, analyze site traffic, and for affiliate marketing purposes. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our content
• Track affiliate referrals to our partner sites
• Measure the effectiveness of our marketing efforts

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing personalized travel recommendations and content
• Responding to your inquiries and providing customer support
• Sending promotional emails about travel deals and new content (with your consent)
• Monitoring and analyzing trends to improve our website
• Tracking affiliate referrals and commissions
• Preventing fraudulent activities and ensuring site security
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Email marketing platforms
• Website analytics services
• Customer support tools
• Affiliate network platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications at any time
• Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Third-Party Websites

Our Site contains links to third-party websites, including our affiliate partners. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@sereneceylon.com

Address: 123 Galle Road, Colombo 03, Sri Lanka